Jaze ISP Manager
Automate and manage your entire ISP business.
Subscribers, plans, billing, franchisees, support and compliance — sixteen modules in a single application, deployed in the cloud or on your own infrastructure.
Overview
Billing and subscribers, today
- Invoice generated
- $16,980
- Outstanding
- $2,140
- Open tickets
- 37
- Open leads
- 88
Orders, invoices and payments
$17,450- INV-20851Broadband, OTT, IPTVsub_41822Broadband, OTT, IPTV$41.00Paid
- INV-20852Broadband, Voicesub_41823Broadband, Voice$24.00Paid
Franchise
60 : 40 share- North zone$3,600$2,400$1,080
- Central zone$3,000$2,000$900
- South zone$2,273$1,515$682
Lead dashboard
19.3%6/6 Activation Subscriber goes live on the network
- Completed
- 21
- Dropped
- 7
- Total
- 109
Helpdesk
Sorted by SLA- High
No internet after power cut
SLA 1h 12m left · sub_41826 · IVR
- Medium
Slow speeds in the evening
SLA 3h 40m left · sub_41829 · App
- Low
Move plan to Fibre 300
SLA 22h left · sub_41822 · App
Inventory
1 to reorder- ONT146
- Cable38 km
- SplittersLow12
AAA
ACS
- WANPushing
- Wi-FiQueued
- VoIPQueued
Logging
- Timestamp
- 21 Sep 26 19:30:33
- Source
- 100.0.4.45:3434
- Destination
- 8.8.8.8:53
- 16modules in one application
- Globalpayment gateway integrations
- TR-069zero-touch CPE provisioning
- TRAI / DOTcompliance and audit logs
Core modules
What the platform actually does.
Subscriber management
Complete end-to-end subscriber lifecycle management
One record follows a subscriber from first enquiry to active service, so provisioning, invoicing and support all read the same history.
- Lead assessment, document verification and approval
- Automated provisioning and on-boarding to the network
- IP address allocation management
- Network equipment assignment and plan allocation
- Invoice and payment tracking
- Service issue monitoring and resolution
- Customer inventory deployment tracking
Plan management
Flexible plans with peering and triple play management
Build the plan once and the network enforces it, including separate treatment for peering and cache traffic that never touches your transit.
- Complex plans with Fair Usage policies
- Data usage limits and timing-based plans
- RADIUS-derived vendor attributes
- Traffic shaping across different flows
- Separate bandwidth limits for peering traffic such as Google and Akamai
- Cache traffic management for HTTP and P2P
- BRAS and NAS integration for multi-vendor interoperability
Billing management
Get paid on time. Never miss a single payment
Prepaid, postpaid and PIN-based models on the same engine, with the tax paperwork and franchisee economics handled rather than exported.
- Prepaid, postpaid and PIN-based billing models
- Trusted Indian and international payment gateways
- Automated notifications over SMS, email and WhatsApp
- Billing for static IPs, routers and telephony services
- Customisable revenue sharing and franchisee plan rates
- Customised invoice generation
- GST filing reports with tax break-up
- Ledger statements for customers
- Flexible discounting and penalties on invoices
- Collection and reconciliation through the mobile app
Franchisee management
Scale out your business effortlessly
Run distributed partners with their own pricing, their own routers and their own books, without running a second system to reconcile them.
- Multi-level hierarchies with unlimited levels
- Role and rights definition per operator and administrator
- Complex business and revenue sharing models
- Customisable package pricing per franchisee
- Multiple NAS routers across distributed locations
- GST, AGR fee and TDS deduction calculations
- Itemised transaction split-up on franchisee statements
- Prepaid account top-up via payment gateway
- Payment reversion for defaults and cheque bounces
- Instant updates through the franchisee mobile app
Lead management
Six stages from enquiry to activation.Every one of them tracked.
Leads arrive from marketing campaigns and calls, get assigned to a franchisee or a team, and convert to active subscribers once verification clears. Nothing sits in someone’s inbox.
- 01New lead
- 02Feasibility check
- 03Lead transfer
- 04CAF collection
- 05Cabling and commissioning
- 06Activation
Lead pipeline
This month, all franchisees
48 open
Operations
The work between signups. Support, stock, field staff and collections.
Helpdesk
Multiple ways to help customers reach your team
- Tickets from the mobile app, or raised automatically over API from IVR and call-centre systems
- Priority-based escalation matrix with SLA definitions
- Assignment to the nearest support executive by location
- Auto-assignment by open ticket volume, category and type
Inventory management
Keep track of your valuable assets on-field
- Visibility from procurement through to field deployment
- Assignment to technicians, customers, routers and sites
- Barcode reader integration and complete movement history
- Supplier records, period-wise purchase and selling prices
Admin mobile app
Control your business from anywhere
- GPS-based ticket allocation to field staff
- Instant user renewal and payment receipts
- Area-wise and executive-wise payment reconciliation
- Lead capture, pipeline management and task assignment
Customer portal and app
Stay connected to your business on all devices
- Responsive self-service portal on Android and iOS
- Bill viewing, payment and usage information
- Direct plan changes without contacting support
- Customisable look and feel through an HTML editor
Payment management
Choose multiple convenient ways to get paid
- Automated collection through integrated gateways
- Payment management from the customer mobile app
- Complete payment overview against every customer
- Multiple payment types accepted
SMS and email alerts
Push notifications for timely reminders
- Push notification, SMS, email and WhatsApp channels
- Integration across multiple messaging gateways
- OneSignal integration for Android push
- Triggered on billing and service events
CPE provisioning
TR-069 auto-configuration server
Zero-touch
TR-069 provisioning
Zero-touch deployments.And a truck roll you never make.
The CPE configures itself the moment it comes online. Optical power readings come back with it, so a degrading line shows up as a number before it shows up as a complaint.
- Automated configuration provisioning with no on-site technical expertise
- Real-time metrics including Tx and Rx optical power levels
- Remote configuration changes pushed to deployed devices
- Proactive troubleshooting before a subscriber reports a fault
IPFIX and NetFlow v9 logging
Gain network insights and ensure compliance
- Scalable, storage-efficient IPDR capture
- Timestamp, source and destination IP and port logging
- Horizontally scalable to hundreds of thousands of subscribers
- Runs on commodity hardware
- Notification when log collection stops, with suggested remedy
eKYC and eCAF
Paperless onboarding with eKYC and eCAF
- Aadhaar OTP verification for secure KYC
- E-signing of the Customer Activation Form
- Choice of eKYC vendor integrations
- Prebuilt CAF templates or your own
- Digital document storage with redundancy
Triple play billing
Simplify billing with a single invoice
- One invoice across broadband, OTT and IPTV, and voice
- Service activation and deactivation over API
- Third-party OTT platform and PBX integration
- Bundled package automation
- Automatic deactivation on plan downgrade
Compliance
Audit logs the regulator asks for.Already in the box.
Compliance reporting is part of the platform rather than a project you run once a year. Session records, NAT translations and intercept logs are captured as the network runs.
Ask about your reporting obligations- TRAI / DOT
- Session log records with IP address and subscriber details
- NAT
- NAT translation logging, with source NAT logs redirected over FTP in compressed form
- NetFlow
- NetFlow device integration for log parsing and storage
- Lawful intercept
- LI log capture and CALEA compliance logs
- SNMP
- SNMP integration for MRTG graphing, per-user and per-interface traffic statistics
Automate your ISP business without the hassle.
A walkthrough of ISP Manager against your own topology, plan mix and billing model.